Knowledge Base

Knowledge Base provides the ability to create articles. Articles are supposed to contain information about local's operations to help MRM users to improve their productivity.

An order in which articles are listed can be manipulated by actions in the dropdown menu of a specific article.

Knowledge Base articles can be related with Grievance records, providing quick access to information from a grievance record.

Categories

Categories allow to group articles. One category can contain multiple sub-categories. Each article can be related to one or multiple categories.

Knowledge Base Category is a separate entity type, hence an access can be controlled by ACL Roles.